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01 What happens incase of a breakdown?
Our Jeeps are well maintained and after each trip are thoroughly checked to help avoid any unnecessary problems. However, we must prepare for the unexpected and in the rare circumstances we have any issues. Our driver is an experienced mechanic and can repair any minor issues. Our tour guide is there to support him and can take you to a nearby coffee shop to wait until the Jeep is running again. If the mechanic is unable to fix the Jeep in the given time we always have a spare back up Jeep ready to go or in the worst case scenario we will arrange a local private car to take you to the next destination. For longer, more remote trips outside of the Sapa area we can arrange an overnight replacement Jeep ready for you to continue the tour the following day from your destination.
02 Luggage storage?
We have luggage storage in our Hanoi and Lao Cai office and Our Jeeps are 7 seaters with 5 available for customers with cabin size baggage storage under each seat.
03 What if it rains or is too sunny?
Our Jeeps are open top but we are able to quickly assemble at any time a roof cover for protection from the rain or sun.
04 Charging points
The Jeep has USB power points to charge phones etc and can even be used to attach some fans for extra added comfort during the hotter days.
05 Can we bring young children?
Yes, the Jeep is safe for children. Please bear in mind it’s an average of 5 to 6ish hours of travel in the Jeep so for private tours we can leave later in the morning or at midday for the children to nap in the afternoon and arrive before it gets dark. This is something at the time you can also discuss with our English speaking guide to adapt accordingly.
06 Children discounts?
• Children 5 years and under are free of charge • 50% discount is applied for kids aged between 6 & 12 years old (Children 5 years or under a baby car seat can be provided)
07 What sort of food can I expect?
Hotels provide a choice of Vietnamese breakfast such as Pho (Noodle Soup) and Banh Mi (Bread) with a choice of fried eggs or sometimes omelet as well as Vietnamese coffee or tea. Despite the far north of Vietnam becoming a popular destination to visit, it’s still a remote magical place and fairly new to tourism so western food isn’t very common apart from some known tourist destinations such as Sapa and Ha Giang that have adapted to cater to the foreign tourists. Our tour guide will be able to recommend restaurants known for their famous dishes from fresh local produce and maintain good cleanliness throughout the different areas you visit. Feel free to discuss the options with our guide and as well as stopping for photographs as well refreshments and snacks.
08 Legality
Flamingo Jeeps Tours is umbrellaed under our sister company Flamingo Travel motorbike tours/rentals (www.flamingotravel.vn) which has been established for 25+ years so we are a fully licensed tour operator that’s compliant with Vietnamese law.
09 Customize itinerary
We offer our customers to explore road based tours, with off road excursions in private groups or subject to availability to hop on and join with other outdoor enthusiasts. We offer package Jeep tours in and around Sapa and can customize an itinerary even to include the northern region of Vietnam.
10 How many seats does the Jeep have?
Our iconic military Jeeps have 1 driver and 6 passenger seats. For guided tours, one Jeep would need a seat for the tour guide leaving 5 passenger seats available.
10 Cancelation custom tours
Free cancellation up to 30 days before the day of the activity. If you cancel 15 days before the day of the activity, we will refund you 75%. If you cancel 8 days before the day of the activity, we will refund you 50%. If you cancel 3 days before the day of the activity, we will refund you 30%. If you cancel under this time or do not show up, you will not be refunded 5% card fee
12 Cancelation Hanoi city tours
FREE CANCELLATION UP TO 24 HOURS BEFORE THE DAY OF DEPARTURE
✓ No cancellation fees ✓ No charge fee ✓ No booking fees ✓ Your money is protected
